How orders leave us and reach you.
Where We Ship
Stray Lotus ships free to addresses within the continental United States, from Los Angeles, California. We do not currently ship to Alaska, Hawaii, US territories, or PO boxes outside the continental US.
Order Processing
Orders are typically prepared for shipment within 3 business days. Limited releases may take longer during a drop.
You receive a confirmation email when your order is placed, and a second message when it ships.
Domestic Shipping
Shipping within the continental United States is free. Orders ship via USPS or UPS and include tracking. Delivery times are estimates provided by the carrier and are not guaranteed. Title and risk of loss pass to you once the carrier takes possession of the package.
International Shipping
We do not currently offer international shipping through the site. For international enquiries, email sean@straylotus.com.
Where an international order is arranged directly, any customs duties, import taxes, or fees charged by the destination country are the responsibility of the recipient and are not included in the order total.
Tracking
Every domestic order ships with tracking. Your tracking number is emailed to you once the package is handed to the carrier.
Address Accuracy
Please double-check your shipping address at checkout. We are not able to recover packages sent to an incorrectly entered address, and reshipment may require a new order.
If you spot a mistake, contact us at sean@straylotus.com immediately — we will correct it if the order has not shipped.
Delayed or Lost Packages
Once a package is with the carrier, delivery timing is in their hands. If tracking has not moved for an unusual length of time, or a package is marked delivered but missing, contact us at sean@straylotus.com and we will help you open a claim with the carrier and work out next steps.
Shipping Questions
For anything shipping-related: sean@straylotus.com.